Frequently Asked Questions
Everything you need to know about your orders and our premium beverage selection.
How do you ensure the safety of glass bottles during shipping?
We use custom-designed, eco-friendly protective packaging and reinforced dividers specifically engineered for glassware to ensure your drinks arrive in perfect condition.
Do you offer climate-controlled delivery for fine wines and craft beers?
Yes, for sensitive beverages, we provide temperature-monitored shipping options to prevent spoilage and maintain the flavor profile of your drinks during transit.
What is your return policy for food and beverage items?
Due to health and safety regulations, we cannot accept returns on opened beverage containers. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full replacement or refund.
Do I need to be of legal age to receive my delivery?
Yes. For all orders containing alcohol, a person of legal drinking age must be present to sign for the delivery and provide a valid government-issued photo ID.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive a tracking number via email that allows you to monitor its journey from our cellar to your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.